Open CTI Softphone??

• Salesforce Asia Blog, What Is ERP? And Is Salesforce ERP?
• Lucy Mazalon, What Is MuleSoft? (+ How It Works With Salesforce)
• Joey Chan, MuleSoft Composer: Making Salesforce Integration Easy in 2023

From LV:

• Bond Consulting Services, Integrate ERP and CRM with the Business Central to Sales Power Connector

A CRM provides businesses with consolidated views of various functions, such as sales and service, while an ERP includes functionality like inventory management, production, supply chain, and finance.

MuleSoft

MuleSoft connects applications and their data – across both cloud and on-premise cloud – through an integration platform. This is known as an Integration Platform as a Service (iPaaS), integrating cloud applications with each other, as well as with on-premise and legacy applications.

• MuleSoft was acquired by Salesforce in 2018, for $6.5 billion
• The post-acquisition product was called Integration Cloud, which was later dropped in favor of the tried and true MuleSoft name
• In 2021, Salesforce released MuleSoft Composer, with the goal to bring even more power to Admins by allowing them to integrate seamlessly with other systems.
  • Composer has 10+ pre-built integration connectors for systems including Google Sheets, Netsuite, Twilio, Slack, Microsoft Teams, Jira, and more.